Frequently Asked Questions
     Q. How do I find my rebate or fulfillment offer?
    
  • Click Promotion Status and enter your name, address and zip code then (Search).


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         Q. I did not find my name or address?
        
  • Please make sure that your name and address is spelled correctly and match the rebate form that was submitted.
  • If this still doesn't work please make sure you have given us the required time as stated on the rebate form.


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         Q. The required time has passed and I can't find my name on this site.
        
  • This site was designed for our clients and their consumers. Please make sure that you were directed to this site by the rebate form or fulfillment house's customer service operator.


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         Q. Still having problems finding my rebate?
        
  • We offer a Consumer Care form where you can submit a request for additional information. One of our Customer Service Representatives will respond to your question within 3-5 business days or you can contact our consumer care line at 877-322-8355 between the hours of 9:00 AM and 4:00 PM EST.


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         Q. What is a UPC code? upc
        
  • A UPC code is a unique bar code that is located on the box of the product you purchased. However, some merchandise may have several different bar codes located on the box. If you are not sure which one to send, please ask someone at the store where the purchase was made, or submit a question to our Consumer Care representatives.


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         Q. What is a Job Number?
        
  • The Job Number is a unique number assigned to all submissions during data entry. The job number for your submission can be found on the Promotion Status Detail page on the website. It may also be presented within written correspondence regarding your submission. Giving us your job number when you contact us helps us find information about you much faster.


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         Q. What is Company Sponsoring Promotion?
        
  • When you contact us, it’s helpful for us to know the most we can about the promotion for which you are inquiring. The Company Sponsoring Promotion is really just the name of the manufacturer, retailer or other company that is paying for the promotion. Usually this is prominently displayed on the promotion submission form you submitted.


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         Q. What is Program ID?
        
  • The Program ID is a unique identifier for a specific promotion. Often, this ID or code can be found on your promotion submission form, usually near the P.O. Box number. The Program ID can also be found on the Promotion Status Detail page on the website. It may also be presented within written correspondence regarding your submission. Giving us the program ID when you contact us helps us find information about you much faster.


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         Q. How long should it take for me to receive my check or fulfillment item once mailed?
        
  • Delivery times will vary depending on shipping method and your location. If your status indicates that your item is in the mail, you should receive it within a week on average. Please contact us if your item is not received within 10 business days. .


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