Frequently Asked Questions
	Q. How do I find my promotion status?
	Click Promotion Status and enter the required fields using the information you provided on your submission and then click on the search button.
	Q. Why didn't I find my promotion status?
	Your Submission is still being processed. You will not see your status information until it has been processed, which is normally 6-8 weeks from your submission date. We could not find an exact match for the information you provided. Please confirm you entered your personal information exactly as you printed it on your submission form.
	Q. What can I do if the required time has passed and I still do not see my promotion status?
	Contact our consumer care department from the Contact Us link or by calling 877.322.8355 between the hours of 8:30 AM and 4:30 PM EST.
	Q. What is a UPC code?
	A UPC code is a unique bar code that is located on the box of the product you purchased. However, some merchandise may have several different bar codes located on the box. If you are not sure which one to send, please ask someone at the store where the purchase was made, or submit a question to our Consumer Care representatives.
	Q. What is a Job Number?
	The Job Number is a unique number assigned to all submissions during data entry. The job number for your submission can be found on the Promotion Status Detail page on the website. It may also be presented within written correspondence regarding your submission. Giving us your job number when you contact us helps us find information about you much faster.
	Q. Who is the Manufacturer?
	When you contact us, it's helpful for us to know the most we can about the promotion for which you are inquiring. The manufacturer is usually prominently displayed on the promotion submission form.
	Q. What is Promotion ID?
	The Promotion ID is a unique identifier for a specific promotion. Often, this ID can be found on your promotion submission form, usually near the P.O. Box number. The Promotion ID can also be found on the Promotion Status Detail page on the website. Other names used for Promotion ID are Program ID, Dept#, or Program #. It may also be presented within written correspondence regarding your submission. Giving us the promotion ID when you contact us helps us assist you quicker.
	Q. How long should it take for me to receive my check or fulfillment item once mailed?
	Delivery times will vary depending on shipping method and your location. If your status indicates that your item is in the mail, you should receive it within 10 days on average.
	Q. What can I do if I have been disqualified for missing serial#?
	The serial number is located on the item that you purchased. If it was an appliance, it is normally located on the door. To resubmit, please write your serial number(s) on your disqualified postcard, put it in an envelope and mail to the resubmission address in bold print at the bottom of the disqualified postcard.
	Q. Why was I disqualified for not being of valid age to participate?
	A date of birth or age is required for most beer, wine and spirit rebates. Please write your date of birth and age on your disqualified card, put it in an envelope and mail to the resubmission address in bold print at the bottom of the disqualified postcard.
	Q. What can I do when I have been disqualified for missing drug name, amount paid or date of fill on my pharmaceutical rebate?
	The drug name, prescription number, amount paid and date of fill are required to receive your rebate. Please get your prescription receipt and confirm all pieces of information are on it. Then put it in an envelope along with the disqualified postcard and mail to the resubmission address in bold print at the bottom of the disqualified postcard.